When you book an appointment with us, that time is reserved for you - and ONLY you. We never double book, and we try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your scheduled appointment on time.
Please understand that massage therapists only get paid when they deliver a service; therefore, missed appointments are costly for us and prevent us from catering to other clients.
With that being said, our policy is simple. If you do not show up for your scheduled appointment, and you have not notified us at least 24 hours in advance, you will be required to pay 50% of the cost of the treatment as booked.
In the event that you are unable to keep your scheduled appointment, please contact us by phone at least 24 hours prior to your appointment. If you do not reach us, please leave a message on our voicemail system. If we do not hear from you within this timeframe, and you do not keep your appointment, the above policy will be applied.